Shipping Policy

Who We Are

Emily Nova (“we,” “us,” or “our”) operates the Emily Nova website (the “Site”). Our goal is to provide a reliable, transparent, and convenient shipping experience for all our customers. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship to the United Kingdom.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

• Cut-off Time: Orders placed before 11:00 PM (GMT/BST) London time will be processed the same day. Orders placed after this time will be processed on the next business day.

• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 5–7 business days after processing.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our control, including carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Process

• Courier Services: We use reliable shipping carriers to deliver your order.

• Tracking Information: Once your order has been shipped, you will receive an email containing your tracking information, where available.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery and provide relevant details and photographs where possible so that we can assist you with a resolution.

• Lost Orders: If you believe your order has been lost in transit, please contact us as soon as possible so that we can investigate the matter and assist you.

Returns

• Returns Policy: For detailed information about returns, eligibility, and return instructions, please refer to our Refund & Returns Policy.